Contacts
This page covers how to reach us and what for. A question about the game, an error you spotted on the site, or a suggestion: email us or use the form further down.
How to reach us
Two ways, your pick. By email at [email protected], or through the form at the bottom of the page. Both land in the same inbox, so there is no need to send your message twice.
What we can help with
Most messages come down to the site itself or the game. On the site, that is usually a figure that has gone out of date, a page not displaying right, or a content idea we have not covered yet.
On the game, it tends to be how a feature works or something our pages have not answered clearly. If your question fits any of that, we are the right people to ask.
What we do not handle
If your question is about a specific casino where you play, contact that operator directly. Accounts, deposits, withdrawals, and bonuses are settled on their side, never on ours.
We have no access to any transaction or balance tied to a third-party casino, so we cannot move funds, release a payout, or adjust a bonus. The operator is the only one who can do that.
Response times
We usually get back within 48 hours on business days, so allow for Australian weekends and public holidays on top of that. Factual errors are the ones we jump on first, and everything else we answer in the order it comes in.
